Last Updated : 1st feb, 2025
Terms & Conditions
Introduction
These Terms & Conditions (“Terms”) govern the provision of services by Metavorx Digital Agency (“we”, “us”, “our”) to you (“the Client”, “you”). By engaging our services, you acknowledge and agree to be bound by these Terms.
1. Services
We will provide the services and deliverables agreed with you, as outlined in our Service Agreement or subsequent written correspondence. Any additional work outside the agreed scope may incur additional charges.
2. Fees & Payment
- All fees will be outlined in the Service Agreement or relevant proposal.
- Payment is due by the date specified on the invoice.
- For ongoing services, payment is required in advance unless otherwise agreed in writing.
- Late payments may result in suspension of services until the account is up to date.
3. Intellectual Property
- We retain ownership of all intellectual property created by us until full payment is received.
- Our signage will be displayed on/over/with the content we create or offer.
- Our pre-existing materials, tools, and frameworks remain our property.
4. Client Responsibilities
You agree to:
- Provide all necessary information, materials, and approvals in a timely manner.
- Ensure any materials you provide do not infringe the rights of third parties.
5. Confidentiality
We will treat client information as confidential unless disclosure is required by law or authorised by you.
6. Limitation of Liability
To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential loss. Our total liability for any claim is limited to the amount paid by you for the service in question.
7. Termination
Either party may terminate services with written notice in accordance with the Service Agreement. Fees for work already completed will remain payable.
8. Notices
All notices under these Terms must be in writing. Our email address is support@metavorx.co.nz
9. Governing Law
These Terms are governed by the laws in New Zealand.
Privacy Policy
Overview
Metavorx Digital Agency respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 2020 (NZ).
1. Information We Collect
We may collect:
- Your name, contact details, and business information.
- Project-related materials and instructions.
- Website usage data through cookies and analytics tools.
2. How We Use Your Information
We use your information to:
- Deliver services you have requested.
- Communicate with you about your projects and accounts.
- Improve our services and website experience.
- Meet legal and regulatory requirements.
3. Legal Basis & Retention
We collect and process data where necessary to perform a contract, to comply with legal obligations, and where you have given consent. We retain personal information only for as long as required for the purpose collected or as required by law.
4. Sharing Your Information
We will not sell your information. We may share it only with:
- Service providers assisting in delivering our services (bound by confidentiality).
- Legal authorities where required by law.
5. Cookies & Analytics
We use cookies and analytics to understand website usage and improve user experience. You may control cookies via your browser settings.
6. Data Security
We take reasonable steps to protect your information from unauthorised access, use, or disclosure.
7. Your Rights
You have the right to access and request correction of your personal information. To make a request, contact us at: support@metavorx.co.nz
8. International Transfers
Where necessary, we may transfer personal data to third parties located outside New Zealand; we take steps to ensure appropriate safeguards are in place.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Website Terms of Use
Acceptance of Terms
By using our Website www.metavorx.co.nz you agree to these Website Terms of Use and to comply with all applicable laws.
1. Intellectual Property
All content on this Website (including text, images, graphics, and logos) is owned by Metavorx Digital Agency or our licensors and is protected by copyright law. You may not copy, reproduce, or distribute any content without our written consent.
2. Acceptable Use
You must not:
- Use the Website in any unlawful manner.
- Introduce malicious code or attempt to disrupt the Website.
- Collect or harvest personal data from the Website without consent.
3. User-Generated Content
If you submit content (comments, feedback, materials), you warrant you own the rights or have permission to submit it. You grant us a worldwide, non-exclusive, royalty-free licence to use, reproduce and display that content for reasonable business purposes (including marketing and service delivery).
4. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their content or privacy practices.
5. Disclaimers
The Website is provided “as is” without warranties of any kind. We do not guarantee uninterrupted access or error-free operation.
6. Liability
To the extent permitted by law, Metavorx is not liable for any loss or damage arising from your use of the Website.
7. Contact
For questions about website use or content, email: support@metavorx.co.nz
8. Changes to Terms
We may update these Terms from time to time. Continued use of the Website means you accept the updated Terms.
Subscription Service Terms & Conditions
1. Applicability
These Subscription Service Terms apply to clients who purchase an ongoing or recurring service plan from Metavorx Digital Agency. Your specific plan details (services, pricing, billing cycle) will be set out in your Service Agreement or subscription confirmation.
2. Billing & Payment
- Subscription fees are billed in advance for each billing cycle (monthly, quarterly, or annually).
- Payments are due on the date specified on the invoice.
- Failure to pay may result in suspension or termination of your subscription.
3. Service Scope
The subscription covers only the services described in your plan. Additional services will be quoted and billed separately.
4. Upgrades, Downgrades & Cancellations
You may upgrade, downgrade, or cancel your subscription by providing written notice at least 15 working days before the next billing cycle.
5. Refunds & Credits
- No refunds are provided for unused portions of a billing cycle unless explicitly stated.
6. Automatic Renewal
Unless otherwise specified, subscriptions automatically renew at the end of each billing cycle.
7. Suspension
We may suspend services for overdue accounts, breach of these terms, or if we reasonably consider continued provision of service poses legal or security risks.
8. Termination by Either Party
Either party may terminate the subscription in accordance with the notice periods in the Service Agreement. Fees for work already completed remain payable.
9. Changes to Subscription Terms
We may update these terms with reasonable notice. Continued use of the subscription constitutes acceptance of the updated terms.
10. Contact & Support
For billing or subscription enquiries, contact: support@metavorx.co.nz